What more can I do? In the meantime, I set up 2-way authentication. These are signs that your account was likely compromised. Never use the same password twice Repeat after us: Never use the same password twice. Update: More than one reader has reported that when they tried to reset their Yahoo password using the standard password recovery process they were taken back to the original sign in page. Yahoo Customer Care Personal Contact To date, Yahoo has not given any way to have any personal contact with customer care. Attempting to login again within the 24 period will not help. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.
Abandoned and obsolete accounts are often quickly deleted from the server, making account recovery impossible. These platforms generate and store passwords and security answers for every account you have, so you only have to remember a single master password. Depending on the option you've selected, Yahoo will send an Account Key to your phone or email. Q: Because of the Yahoo breach, I immediately changed my password. How do you do that? They work if you switch devices but not if you switch browsers. Case-sensitive passwords are often entered incorrectly due to key stroke sensitivity.
As a security measure, ur account has been locked to prevent unauthorized users from being able to access it. Use a password manager Since strong unique passwords are a huge pain to memorize, try a password manager like 1Password or LastPass. We know that it can be frustrating to see the failure notice, but in these rare cases, we recommend creating a new Yahoo account. Yahoo and other companies have launched programs to detect and notify users when a company strongly suspects that a state-sponsored actor has targeted an account. If you have a Yahoo account, change your password and disable your security questions today.
Keep an eye on your account. While it's certainly an extra step, make it a part of your daily routine. Instructions on how to enable two-step authentication in Yahoo are on its website. If you do recycle passwords, stop it, and go change those ones too. Accounts that have had absolutely no activity in the past 12 months are at risk of being deleted. Yahoo encourages users to review their online accounts for suspicious activity and to change their password and security questions and answers for any other accounts on which they use the same or similar information used for their Yahoo account. That only makes it easier for hackers to hop from one of your accounts to another.
Sometimes hackers themselves or people who buy hacked account info hoard the data for years before taking action. It even eliminates the need to memorize a Yahoo password. Essentially, it will send a text message to your smartphone with a unique login code each time you log into your account. Some companies try to help their users with this. Additionally, Yahoo asks users to consider using , a simple authentication tool that eliminates the need to use a password altogether. Remember, constant vigilance is the price of free email. How to change your Yahoo password.
But some Yahoo security answers and questions were a part of the breach. I deleted my security questions, hoping that I could add back new security answers. Problems Using Yahoo's Account Key Yahoo Account Key is intended to make your life easier. Be extra careful about clicking on links or opening downloads from unknown email addresses. Reset a Forgotten Password Use the Sign-in Helper to reset your Yahoo password and regain access to your account. How can you secure your account after the Yahoo breach? Your Account Recovery Information is Incorrect or Has Changed Email providers take your account's security very seriously and will only let you reclaim an account if you can prove that you're the rightful owner. To learn more about account security, visit the Yahoo! Go to all of your other accounts including email accounts, banks accounts, social media accounts, merchant accounts such as Amazon, media accounts like Netflix, and any other online accounts you use and change the passwords.
Be sure to make up a brand new password, not one you use on any other account. Users should also consider enabling two-step authentication on their Yahoo accounts, to provide an extra and very strong level of security. These steps include invalidating unencrypted security questions and answers so that they cannot be used to access an account and asking potentially affected users to change their passwords. Services like and are good choices. Passwords were taken from all hacked accounts and unencrypted security questions and answers were stolen from many accounts. If you want more peace of mind, change the security questions for any of your other accounts that may have them. Also remember you will need to reset your password on other devices where your old password — which will no longer work — may be stored.
Even though Yahoo says it will notify potentially affected users, change your password anyway to make sure. If not, you can reset it to start fresh. And even if you have changed your Yahoo password in the last three years, you might want to do it anyway. We can't give you the exact time that your account was locked or when it will be unlocked. Change passwords often Yahoo is asking anyone who hasn't changed their password since 2014 to update it. This whole process may be made easier for you, however.
Chicago Mercantile Association: Certain market data is the property of Chicago Mercantile Exchange Inc. I also wanted to change my security questions as well. If your password contains numbers or letters, make sure that your caps lock or number lock keys are activated or deactivated as needed. Took way longer than I would like but it was much better than setting a completely new account. Enter the code in the field provided, and click Submit. Yahoo says all those support numbers are fake.